Refund Policy

When you purchase, your card is authorized first and captured only after your Résumé is successfully generated and delivered. If we cannot generate and deliver your Résumé — for example because the account is too new, protected, missing, or has no observable activity — you are not charged:

• If the payment was only authorized, we release or cancel the authorization.
• If the payment was already captured, we refund it in full.

Once your digital Résumé has been successfully generated and made accessible to you, the sale is generally final.

If your delivered Résumé contains an error or is materially incomplete relative to what was promised, contact us and we will either correct it at no additional charge or refund you in full — your choice.

Anything else — accidental duplicate purchases, technical problems, special situations — is reviewed individually. Email support@x-ume.com and we will work it out with you.

Email support@x-ume.com from the address you used to sign in, and include your order reference if you have it (shown on your purchase page). Never send passwords or card numbers — we will never ask for them. See our Support page for details.

Nothing in this policy limits any rights or remedies you have under applicable consumer law.