Support

Contact us at support@x-ume.com. We review support inquiries and respond as appropriate.

• Purchases — checkout problems, duplicate charges, questions about a hold on your card.
• Report access — trouble viewing a Résumé you purchased.
• Data coverage — questions about what an account's observation window includes or why coverage is limited.
• Report errors — something in your Résumé that looks wrong.
• Refunds — see the Refund Policy, then email us to start a request.

To help us find your purchase quickly, email us from the address you used to sign in and include your order reference — it appears on your purchase page and in your purchase list. The X handle the Résumé is for also helps.

Never send your password, full card number, or other sensitive credentials. We will never ask for them — payment details are handled entirely by Stripe.